Support
Whether you need help integrating TamperCheck, want to report a problem, have a question about your account, or have an idea to share, write to us. A person on our team will read it.
Documentation
The API reference covers authentication, all endpoints, request/response shapes, and error codes. Most integration questions are answered there.
Browse the full supported document types catalog (searchable slugs and forensic descriptions) or request a new document type from that page.
Report a problem with a result
If a verdict or finding looks wrong, report it straight from the document. Open the document in your dashboard and use the Report button in the top bar of the document panel (there is a second one at the bottom). It sends the result to our team with the document attached, and you can follow the outcome there.
For account issues, billing questions, feature ideas, feedback, or anything not covered in the docs, email us at tina@tampercheck.ai. Include your API key prefix (e.g. dt_abc…) so we can pull up your account quickly. Every message is read, and we aim to reply promptly.
Send a message
Prefer a form? Use the button below to tell us about your use case, report a bug, share feedback, or ask us anything.
Dashboard
Most day-to-day tasks are self-serve in the dashboard, so you can get unblocked without waiting on us:
- Documents: review verdicts and findings, add notes for your team, check the chain of custody, and download the PDF report for any check.
- Developers: create, rotate or revoke API keys, set up webhooks, inspect request and webhook logs, and tune your risk threshold.
- Billing: see usage, top up your wallet, and review your transaction history.
- Organization: invite teammates, manage roles, configure single sign-on and security settings, and review the audit log.
Frequently asked questions
How do I contact the TamperCheck team?
Email tina@tampercheck.ai or use the "Send a message" form on this page. Include your API key prefix (for example dt_abc…) so we can find your account quickly. Every message is read by a person on our team.
What should I include when I report a problem?
For a result that looks wrong, use the Report this result button at the bottom of the document panel in your dashboard, which attaches the document for us. For an integration issue, email us the request ID or timestamp, the endpoint you called, and the error you received. Never send your full API key.
A verdict or finding looks wrong. What happens when I report it?
Your report goes to our team together with the document's extracted evidence. We review the result and respond, and the status of your report is shown next to the document in your dashboard. Reports like this help us improve detection, so please send them.
How do I connect to the API?
Create an API key in the dashboard under Developers, then send it with every request as Authorization: Bearer dt_... (or in an X-API-Key header). The base URL is https://api.tampercheck.ai. The API reference has the endpoints, request and response shapes, and code examples.
How do I use the MCP server?
Point any MCP client at https://mcp.tampercheck.ai/mcp (Streamable HTTP) and authenticate with the same dt_... API key you use for the API, sent as Authorization: Bearer or X-API-Key. There is no OAuth sign-in, so in Claude connectors choose no sign-in. Usage is billed the same as the API. The API & MCP documentation has setup steps for Claude Code, Claude Desktop, Claude.ai and LiteLLM.
Can I get notified when a check finishes?
Yes. Set up webhooks in the dashboard under Developers and we will call your endpoint when a result is ready. The same area has webhook logs so you can see each delivery and debug failures.
How often do you add new checks and document types?
We ship new checks and document types every Saturday, in response to new forgery techniques and customer demand. If you need a specific check or document, tell us and it helps us prioritise.
How do I top up my wallet or check my usage?
Open Billing in the dashboard. You can see usage, top up your wallet, and review your transaction history there without contacting us. For billing questions that the dashboard does not answer, email us.
How do I rotate or revoke an API key?
Go to Developers, then API keys, in the dashboard. You can create a new key, rotate an existing one, or revoke a key you no longer trust. If you think a key has been exposed, revoke it first and email us afterwards if you need help.
How do I add teammates or set up single sign-on?
Use Organization in the dashboard to invite teammates, manage roles, configure single sign-on, and review the audit log. If you need help setting up SSO with your identity provider, email us.
My document type is not supported. Can you add it?
Possibly. Browse the supported document types catalog and use the request option on that page. Tell us the issuer, the country and roughly how many documents you check, which helps us prioritise.
How do I make a privacy rights request or ask about my data?
Use the privacy rights request (DSAR) form linked at the bottom of this page, or email us. Our Privacy Policy explains how personal data is handled.
Can I suggest a feature or share feedback?
Yes, we would love that. Email us or use the form on this page and tell us what you are trying to do and where TamperCheck falls short. We read all of it.
See also the API & MCP documentation, Privacy Policy, and privacy rights request (DSAR).