Home/Server locations
Server locations
We run a multi-cloud infrastructure across four regions. Singapore is our primary region. Enterprise customers can keep their data in the US, UK or EU.
Last updated
Regions
- Primary
Singapore
Singapore
Our primary region and the default for every account. Data is protected under Singapore's Personal Data Protection Act (PDPA).
- Available
United States
New York
For lenders, fintechs and insurers that need documents kept in the United States, including under CCPA / CPRA.
- Available
United Kingdom
London
Keeps documents in the United Kingdom for organisations under UK GDPR and the Data Protection Act 2018.
- Available
European Union
Frankfurt
Keeps documents in the European Union for organisations subject to the EU GDPR.
How data residency works
Each organisation is assigned one region. The documents you upload, the artefacts extracted from them and the analysis results are stored in that region, whether you use the dashboard or the API.
Accounts start in Singapore. If your compliance team needs data kept in the United States, the United Kingdom or the European Union, an organisation admin can request a move from Organization → Security, and we confirm the change with you before it takes effect.
Frequently asked questions
Where are TamperCheck.ai servers located?
TamperCheck.ai runs on a multi-cloud infrastructure with servers in Singapore (primary), the United States, the United Kingdom and the European Union.
Where is my data stored by default?
In Singapore, our primary region. Every new account starts there unless it is moved to another region.
Can I choose where my documents are stored?
Yes. Enterprise organisations can request the United States, United Kingdom or European Union from Organization → Security in the dashboard. The region applies to the whole organisation, including every team member and API key.
Why multi-cloud?
Running across more than one cloud provider lets us offer regional data residency and keeps the service resilient if a single provider has an outage.
Do you offer dedicated tenants?
Yes. Enterprises and institutions can run TamperCheck.ai as a dedicated tenant: an isolated instance with its own application servers, database and document storage, not shared with any other customer.
Who are dedicated tenants for?
Banks, lenders, insurers, government agencies, universities and other institutions with strict requirements for data isolation, data residency or vendor security review.
How are dedicated tenants priced?
We provide the dedicated infrastructure at cost, with no markup. Document checks are billed on volume pricing under an annual contract, and AI inference runs on your own AI provider accounts, so you pay those providers directly.
Where can a dedicated tenant be hosted?
In any of our regions: Singapore, the United States, the United Kingdom or the European Union. Your tenant, its data and its backups stay in the region you choose.
Is any data processed outside my region?
Some services, such as AI inference and OCR, are provided by subprocessors in their own locations. Each subprocessor, what it processes and where, is listed in Annex III of our Data Processing Agreement, along with the transfer safeguards that apply (EU Standard Contractual Clauses and the UK Addendum).
How is my data protected?
Data is encrypted in transit with TLS and encrypted at rest in every region, under our ISO 27001:2022 certified information security programme.
Subprocessors and their locations are listed in our Data Processing Agreement.
Ask about data residency